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Fitzrovia. 020 7580 8287 Islington. 020 7704 2262 Blackheath. 020 8318 2666

Our COVID-19 Safety Steps

We’re making a number of adjustments to the guest journey to ensure the continued safety of you and our team by:

  • Extending opening hours from 10am–10pm, Monday to Sunday, and revising staff rotas to reduce salon occupancy in line with social distancing requirements.
  • Wearing appropriate PPE; facemasks will be worn throughout your visit and protective visors will supplement the mask during services at the shampoo station and any face-to-face service elements.
  • Sanitising our hands, styling stations, styling chairs, shampoo chairs, hair wash basins and all hairdressing tools at the start of the day and after each guest.
  • Sanitising high-touch areas, (door handles, card terminals etc), bathrooms, routinely throughout the day.
  • Suspending self-serve product trials and tester usage; we will collect and bag the products you require.
  • Transferring checkout to your styling station and suspending cash payment.
  • Temperature checking our staff each day and requiring staff displaying any COVID19 to self isolate.

We’re asking you to help us reduce the risk of any virus transmission by:

  • Notifying the salon if you have recovered from COVID-19 as a skin sensitivity test, (48 hours before your appointment), is mandatory.
  • NOT attending the salon if you have any COVID-19 symptoms or have been in contact with anyone who has.
  • Attending your appointment alone as we can no longer accommodate extra family members, children, friends or pets.
  • Wearing a face mask that hooks behind the ears and covers your mouth and nose throughout your visit; hair colour guests should wear a disposable mask (available in store priced £1.00).
  • Waiting outside the salon on arrival; your service provider will invite you in once your station is sanitized and ready.
  • Sanitizing your hands on arrival, after coughing/sneezing and after using the bathroom.
  • Allowing us to check your temperature, using a contactless digital forehead thermometer. If your temperature is 37.8 degrees or higher you will need to reschedule your appointment.
  • Placing your coat/jacket in the garment bag provided. Please do not bring additional bags, or shopping with you.
  • Bringing your own drink – No Food Please, as we are unable to offer beverages or magazines at this time.
  • Maintaining a safe social distance throughout your visit.
  • Making payment by card/contactless payment only. Gratuities for your service provider/s may be added to your card/contactless payment: any gratuity is passed on to your service provider/s in full.
  • Booking your future appointment by telephone to help reduce the time in salon.

We appreciate your support in these challenging times and will keep these arrangements under review.


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